FAQs

Your account is automatically created when you checkout and complete an order.

For any orders placed on or after November 20th, 2024, you can find them by clicking on the account profile icon, and ensuring you are logged in with the same email you placed the order under. For orders placed before this date, you will need to login to your customer profile for our previous website platform here.

You will receive the tracking information in an email once the shipping label is created.

100%! The Gracie brand reaches far beyond our mats, and is available for anyone seeking quality training gear.

To purchase any of our Gracie Survival Tactics gear, we will need to verify that your GST Certification is current or that you are registered for one of our upcoming courses. If you do not meet the qualifications, we will remove the items from your order before processing.

Free in-store pickup is an option for all customers at checkout. When selected, the address of the available pick-up location will display.

2440 West Carson Street, Torrance, CA 90501

Once the order is ready for pickup, you will receive an email confirming that you can retrieve your order from our Student Services Team at the front desk during our facility's business hours. Your order will be held for a maximum of 25 days before you are refunded and notified. If you won't be able to make it within the 25 days, please email us at store@gracieuniversity.com  to update your pickup time in the system.

In cases where demand exceeds expectations and we’re unable to fulfill your order, you will be notified within 1 business day. You can substitute the out-of-stock item for an in-stock item.

We take pride in our products and want you to be completely satisfied with your purchase. Here's what our Gracie Guarantee includes:

• Satisfaction Guaranteed: If you're not completely satisfied with your purchase, you can return it within 30 days for a refund on the returned items or exchange it for something else. *All Clearance items are final sale.
• Black Belt Customer Service: Just like achieving a black belt requires dedication, skill, and attention to detail, our customer service team brings the same level of expertise to assist you. Whether you have questions, need help with an order, or require support, we’re here to provide personalized solutions with the care and precision you deserve.
• Same-Day Processing: Orders placed before 1 PM (PT) are processed, packed and shipped the same business day to ensure a speedy delivery.
• Exchanges for Gi's Fit: If, after a few washes, you find that your Gi still doesn’t fit quite right, you can send it back within 30 days for a refund or exchange. Please see our Return Policy for additional details.
• Shipping: We are happy to cover the shipping costs for your outbound exchange orders or replacement items. Please see our Return Policy for additional details.

Yes, we have a six month warranty.  If you find that there is a quality issue with our products within six months of purchase date, please contact us at store@gracieuniversity.com or call us at 310.893.0400 ext.5.

Gracie University Headquarters is located at 2440 W. Carson St, Torrance, CA 90501. Come by and shop for the latest Gracie Lifestyle merch, process a return or exchange, meet our team, and train!

Our Gracie Lifestyle Customer Support team is available to help answer any questions that you have during our business hours.
Monday - Friday between 9:00 AM - 5:00 PM PST

If you have an order waiting for in-store pickup or would like to check out the latest styles in person, visit Gracie University during our store hours below.
Monday - Friday: 8:00 AM - 9:00 PM PST
Saturday: 9:00 AM - 1:00 PST
Sunday: CLOSED

Please note, our business hours may vary during the holidays. Call (310) 893-0400 before coming in to get the current hours of operation.

Authorized Gracie Lifestyle resellers enjoy early access to new product releases, discounts of up to 50% on merchandise, and may apply for payment terms.

To learn more about our wholesale program, please visit our wholesale information page or contact us to get started.

We accept Visa, Master Card, American Express, Discover, Apple Pay, Meta Pay, Google Pay, PayPal, and Shop Pay.

Absolutely! Grab a Gracie Lifestyle gift card here.

If you have not already been contacted about how to transfer your store credit to our new Gracie Lifestyle website, please contact store@gracieuniversity.com with your original gift card details, and our team will issue you a new gift card so that you can start shopping right away!

We are now set up with GovX ID! Once you fill in your information, you will get a discount code that you can use at checkout.

We want to make sure you get the right fit whether you're hitting the mats, the streets, or the beach! We recommend starting with the size chart on each product page.

Still unsure about your size? No problem! Just shoot us an email at store@gracieuniversity.com, and we'll be happy to help you find the perfect fit.

To give you the best advice, please include the following in your email:

• Your height and weight
• Your waist measurement (for shorts, pants, and belts)
• Your chest measurement (for rashguards, kimonos, shirts, and jackets)

We're here to help you find gear that performs as well as you do!

Gi Shrinking Considerations

None of our gis come pre-shrunk, so they might seem bigger than expected upon receiving them. Wash the gi in hot water and dry in high heat to reduce its size by a few inches. You may have to repeat the cycle an additional 1-2 times.

Wash Info

Wash your training gear in cold water with a mild detergent immediately after training to avoid discoloration and odor. Do not use bleach, otherwise the embroidery will fade and the cotton lifespan will reduce. Alternatively, we recommend using a splash of white vinegar.

Drying Info

You can dry your gis on a low heat cycle. We recommend you hang dry your dry-fits and rashguards.

Our customer service is just as important as our jiu-jitsu. We are committed to getting it right! If you’re not 100% satisfied with your purchase, simply return the item within 30 days of receiving your order for a full refund on the returned items or an exchange for another item.

Please checkout our Return Policy for more information.

Received a gift that's not quite the right fit or style? No problem! You can return gifts for store credit or exchange them for something else within 30 days of the original purchase date.

To start a gift return or exchange, simply head over to our return portal. It's quick and easy!

Please visit our Returns & Exchanges Policy for additional details.

Gracie Lifestyle merchandise purchased from a Gracie University Certified Training Center or an authorized reseller must be returned to them directly.

Our return policy only applies to orders placed through GracieLifestyle.com or in-person at Gracie Universtity Headquarters.

Delivery dates are determined by the time of purchase, the shipping method selected, the size of the order, the distance the shipment travels, as well as local weather conditions.

Yes. We ship globally to any country that doesn't  have restrictions.

We take a lot of pride in the speed at which our warehouse and fulfillment team operate.

One you receive your tracking details, unfortunately, we are unable to update your order. If you find that you need to update your order before you receive the tracking information, please give us a call at 310.893.0400 ext. 5 to make any changes.

If your shipment is showing as delivered but it was not received, file a loss/theft report with the carrier. Give the carrier five (5) business days to do some digging. They are great at locating missing packages.

If your shipment is delivered but is damaged, please contact store@gracieuniversity.com.