FAQs

Your account is automatically created when you checkout and complete an order.

Because we migrated our website to a new platform in November 2024, all customers after this date will have a new Gracie Lifestyle account created as they shop with us.

For any orders placed on or after November 20th, 2024, you can find them by clicking on the account profile icon, and ensuring you are logged in with the same email you placed the order under. For orders placed before this date, you will need to login to your customer profile for our previous website platform here.

You will receive the tracking information in an email once the shipping label is created.

100%! The Gracie brand reaches far beyond our mats, and is available for anyone seeking quality training gear.

After making a purchase with Gracie Survival Tactics Gear, we will need to verify your active GST certification or upcoming training location in order to process your order. If you do not meet the qualifications, we will remove the items from your order before processing.

In-Store Pick-up is an option for all customers, and will remove shipping charges. When selected, the address of the available pick-up location will display.

2440 West Carson Street, Torrance, CA 90501

Once the order is ready for pickup, you will receive an email confirming that you can retrieve your order from our Student Services Team at the front desk during our facility's business hours. Your order will be held for a maximum of 25 days before you are refunded and notified. If you won't be able to make it within the 25 days, please email us at store@gracieuniversity.com  to update your pickup time in the system.

Some item's demand may exceed our expectations. In the unlikely case that we are unable to fulfill your order, you will be notified of any delay in the shipment of your order. If you wish to substitute an in-stock item for the back-ordered merchandise, please contact us at store@gracieuniversity.com.

We stand behind our products, and we want you to love your purchase. Here’s what our Gracie Guarantee covers:

• Satisfaction Guaranteed: If you’re not 100% satisfied with your purchase, simply return the item within 30 days for a full refund on the returned items or an exchange for another item.  *All Clearance Items are final sale - only damaged items may be returned*
• Black Belt Customer Service: Our customer service is just as important as our jiu-jitsu. We are committed to getting it right!
• Same-Day Processing: Orders placed before 1 PM (PT) are processed, packed and shipped the same business day to ensure a speedy delivery.
• Exchanges for Fit: Our gis are not pre-shrunk, so if you find that after a few washes that it still doesn't fit quite right, send it back. Our Black Belt Customer Service ensures complete satisfaction with the style, fit, and feel of your gear. Please see our Exchange/Return Policy for additional details.
• Shipping for Returns: Return shipping charges are the responsibility of the customer, but we will gladly cover the shipping costs to send your replacement item back to you. Please see our Exchange/Return Policy for additional details.

Yes, we have a six month warranty.  If you find that there is a quality issue with our products within six months of purchase date, please contact us at store@gracieuniversity.com or call us at 310.893.0400 ext.5.

You can both shop, return/exchange, and train at Gracie University Headquarters:
2440 W Carson St
Torrance CA, 90501

Our Gracie Lifestyle support is available:

Monday - Friday between 9:00 AM - 5:00 PM PST

If you have a local pickup order, or you'd like to look at our merchandise before purchasing, please visit our Gracie University Headquarters:
Monday - Friday: 8:00 AM - 9:00 PM PST
Saturday: 9:00 AM - 1:00 PST
Sunday: CLOSED

To apply for a wholesale account, please visit our wholesale information page. Once your submission is completed and reviewed, we will notify you via email for next steps.

We accept Visa, Master Card, AmEx, Discover, Diners Club, Apple Pay, Meta Pay, Google Pay, PayPal, and Shop Pay.

Yes! You can find our gift cards here.

If you have not already been contacted about how to transfer your store credit to the new Gracie Lifestyle website, please contact store@gracieuniversity.com with your original gift card details, and our team will make sure the credit transfers to your new account!

We are now set up with GovX! Once you fill in the information, you will get a discount code that you can use at Checkout for only 24 hours.

If you have reviewed the size charts for each garment, and are still uncertain, contact us at store@gracieuniversity.com and we will help guide you to the best fit. Please provide the following:

• For gi sizes: height and weight measurements
• For gi bottom sizes: waist measurements
• For tops: chest measurements

Gi shrinking considerations:

• None of our gis come pre-shrunk, so they might seem bigger than expected upon receiving them. Wash the gi in hot water and dry in high heat to reduce its size by a few inches. You may have to repeat the cycle an additional 1-2 times.

Wash info:

• Wash your Training Gear in cold water with a mild detergent immediately after training to avoid discoloration and odor. Do not use bleach, otherwise the embroidery will fade and the cotton lifespan will reduce. Alternatively, we recommend using a splash of white vinegar.

Drying info:

• You can dry your gis on a low heat cycle. We recommend you hang dry your dry-fits and rash guards.

Please checkout our Return Policy here.

We are able to process refunds to the purchasers, but as the recipient, we are happy to process an exchange, or issue store credit for the item as long as it is within 30-days from the purchase date. Please visit our Returns & Exchanges Policy for additional details.

You will return or exchange your item at your place of purchase. Gracie Lifestyle only accepts returns purchased through GracieLifestyle.com. If you run into issues processing exchanges/returns with your Certified Training Center, please contact us at store@gracieuniversity.com.

Delivery dates are determined by the time of purchase, the shipping method, the size of the order, the distance the shipment travels, as well as the weather. Estimate 2-5 business days for Domestic Orders, but International Orders are rup to around 10 business days. Once our team finishes packing your order, they will create your shipping label and you will immediately receive an email with tracking information to keep an eye on your shipment. For FedEx shipments, the delivery estimations are determined by zones - you can view the domestic mapping here.

Yes. We ship globally to any country that doesn't  have restrictions.

We offer reasonable shipping costs. If you find that your shipping fees are abnormal, contact us at store@gracieuniversity.com and we will investigate the issue.

We take a lot of pride in the speed at which our warehouse and fulfillment team operate. It's typically a great thing when you place an order and it's shipped quickly -- that is until you want to make a change!

One you receive your tracking details, unfortunately, we are unable to update your order. If you find that you need to update your order before you receive the tracking information, please give us a call at 310.893.0400 ext. 5 to make any changes.

Contact us at store@gracieuniversity.com so we can file a claim to retrieve the lost shipment, as well as find the best solution to get your Gracie Gear to you!